Delivery & Returns

UK/Ireland Addresses

Order before 12pm between Monday to Friday for same day dispatch. All orders with a basket value over £195 are delivered free of charge with our standard service, to all UK/Ireland addresses. After adding goods to your basket you will proceed to the delivery page, selecting from three options:

Standard delivery just £8.49 

Available on all products. See your order confirmation for more details. Standard deliveries are usually processed between 8am and 6pm, but this can be extended at busy times – the lead up to Christmas and bank holidays, for instance.

Under £195

Over £195





*Specialist areas such as Scottish Highlands/Offshore, Channel Islands, will have restricted delivery options and additional costs on top of the charges detailed below.

Non mainland UK addresses

We also deliver to the Scottish Isles and Highlands for an additional £5 charge which will be automatically highlighted after entering your postcode. For delivery to Channel Islands a surcharge of £25 is automatically added – all prices exclude VAT.

Other delivery questions answered:

Have your order delivered to work – Remove the tick from the “deliver to billing address” option and enter your chosen address. 

 If not at home – If for any reason you miss your delivery, our delivery company will leave their calling card and information on how to arrange redelivery at a convenient time for you, for no extra cost.

If not at home three times – If our carrier has tried and failed to deliver your order three times, it will be returned to us, potentially incurring a redelivery charge in the process.

How long will my order take? – Standard delivery is usually five to seven working days.

Ordered the wrong size or colour? – If for any reason you ordered the wrong size or colour there is a 20% restocking fee.

Booking a contractor fitter – If you are having your blinds fitted by a contractor then we strongly recommend that you are in receipt of your products and have checked them prior to confirming installation dates.

Returns Address:

The Complex,
3a KillyColp Road,
BT80 9AD

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